Warranty Policy
The warranty time for the process instrumentations is 12 months.
If you are not entirely satisfied with your purchase, we're here to help. If you are unsatisfied with your purchase for any reason, you can return it within 60 days of the date of purchase for a full refund (this does not include original or return shipping expenses). A new product may be exchanged for another product or returned for a refund.
Unused Products
To be eligible for a return for Unused products, please make sure that:
• The product was purchased and returned within 60 days from the purchase date
• The product is in its original packaging
• The product isn't used or damaged
• The product is in good and resale-able condition
• The product is under current warranty
• You have the receipt or proof of purchase
• You obtained a Return Merchandise Authorization Number (RMA) from us
Products that do not meet these criteria will not be considered for return. Orders returned without adequate protective packaging will not be accepted for return. Note that breaking the meter seal, on any of our meter models, voids their warranty and they will not be accepted for return.
Used Malfunctioning Products
• The product is being used within its’ design specifications
• The product is under current warranty (typically 1 year for defects)
Returns Procedure
To obtain a Return Merchandise Authorization Number (RMA), contact us:
By email: sales@silverinstruments.com
Send the product with its original packing and the RMA document, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund. Returned items should be repackaged securely in an outer carton and sent to:
SILVER AUTOMATION INSTRUMENTS LTD
Address: Taiping South Rd 168#,Building 2-1516,Qinhuai district,Nanjing,Jiangsu Province , China
Tel: +86-25-52155837 Fax: +86-25-68650347
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note: we will refund shipping costs only if the return is a result of our error.
Please retain tracking information for your shipment, as we cannot assume responsibility for return packages lost in transit. Return shipping costs are not covered by SILVER and SILVER is not responsible for any damages that occur during return shipping.
We will do our best to process the return quickly. Please allow 14-21 days for processing.
Payments / Refunds
Refunds will be given upon receipt and inspection. Returned products will be verified to be in new and resalable condition in its original packaging before a refund will be given. The refund will be applied to the same payment method used. All credit card refunds may take 5-7 business days to process.
SILVER generally does charge your card at time of order because most our orders ship the same day the order is placed. For orders that do not ship the same or the next day you can contact SILVER and ask for the charge is reversed until the order is shipped. Some orders that require special purchasing in which the payment must be taken before the product is ordered (i.e. orders shipping directly from the factory or manufacturer to the customer). We reserve the right to charge the credit card and investigate any order that seems fraudulent in any way.
Cancellations
SILVER strives to ship orders as soon as possible. Orders can be cancelled at any time before shipment. To cancel your order, please contact our customer service department. There are no cancellation fees as long as the product has not been shipped. If the product has been shipped it cannot be cancelled. The customer will need to receive the item and follow the return policy.
